Return & Refund Policy
Thank you for shopping with Kindlekeg.
At Kindlekeg, we want every customer to have a positive shopping experience. If you experience an issue with your order, our customer support team is here to help.
This Return & Refund Policy explains the conditions, procedures, responsibilities, and timelines for requesting a return, replacement, or refund.
1. Return Request Period
Customers may request an eligible return within 30 calendar days after the delivery date.
The conditions that apply to a return depend on the reason for the return.
Returns due to personal preference or a change of mind are subject to the conditions in Section 3.
Claims involving products that arrived damaged, defective, incorrect, or with an item or component missing are handled according to Section 2 and are not subject to the unused-condition requirement that applies to personal-preference returns.
All return requests must be submitted to Kindlekeg before a product is sent back.
2. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, has a suspected manufacturing defect, is different from what you ordered, or is missing an item, accessory, or component, please contact us within 30 calendar days after delivery.
Please provide:
- Your Order Number
- The email address used for the order
- A description of the issue
- Clear photos or videos showing the problem
- Photos of the product, packaging, and shipping label when applicable
- Details of any incorrect or missing item, accessory, or component
After reviewing the information provided, Kindlekeg will determine an appropriate resolution based on the circumstances.
The resolution may include:
- Replacement of the affected product
- Shipment of a missing item, accessory, or component
- Refund
- Other appropriate after-sales assistance
If a return is required for an item confirmed to have been damaged during shipping, incorrectly shipped, or affected by a manufacturing defect or other confirmed Kindlekeg error, Kindlekeg will cover reasonable return shipping costs.
For confirmed missing-item or missing-component claims, Kindlekeg will cover reasonable shipping costs necessary to provide the approved resolution.
Please do not send an item back unless instructed to do so by our customer service team.
3. Returns Due to Personal Preference
We understand that customers may sometimes change their mind after receiving an order.
For returns that are not caused by a product defect, shipping damage, an incorrect shipment, a missing item, or another confirmed Kindlekeg error:
- The return request must be submitted within 30 calendar days after delivery.
- The product must be unused, unmodified, and in its original condition.
- The product must include all original packaging, accessories, manuals, and included components.
- The customer must provide valid proof of purchase, such as the Order Number.
- The customer is responsible for return shipping costs.
- Original shipping fees, if any, are generally non-refundable unless otherwise required by applicable law.
Once the returned product has been received and inspected, any approved refund will be processed according to Section 7 of this policy.
4. Items That May Not Be Eligible for Return
A return may not be accepted if:
- The return request is submitted more than 30 calendar days after delivery, except where otherwise required by applicable law.
- A personal-preference return shows signs of use.
- The product has been damaged, altered, or modified by the customer.
- The product has been damaged due to misuse, improper installation, accidents, abuse, or incorrect handling.
- Original packaging, accessories, manuals, or included components are missing from a personal-preference return.
- The product is returned without prior authorization or return instructions from Kindlekeg.
- The product does not match the product authorized for return.
This section does not prevent customers from contacting us about a product that arrived damaged, defective, incorrect, or incomplete. Such claims are reviewed under Section 2.
5. How to Request a Return
To request a return, please contact our customer support team:
Email: support@kindlekeg.com
Please include:
- Your Order Number
- The email address used for the purchase
- The reason for the return
- A description of the issue, when applicable
- Supporting photos or videos, when applicable
Our customer support team will review your request and provide return instructions if a return is approved or required.
Please do not send products back before receiving return instructions from Kindlekeg.
Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.
6. Return Shipping Responsibility
Return shipping responsibility depends on the reason for the return.
Kindlekeg Covers Reasonable Return Shipping Costs When:
A return is required because:
- The wrong item was shipped.
- The product arrived damaged during shipping.
- The product has a confirmed manufacturing defect.
- The return is required because of another confirmed Kindlekeg fulfillment error.
If an item, accessory, or component is confirmed missing, Kindlekeg will cover reasonable shipping costs necessary to provide the approved resolution.
Customers Are Responsible for Return Shipping Costs When:
The return is based on personal preference, including situations where:
- The customer changed their mind.
- The customer ordered the wrong product.
- The product is no longer wanted.
- The customer wishes to purchase a different product instead.
All return shipping arrangements and the return address must be confirmed with Kindlekeg before any package is sent.
Customers should not return products to the address shown on the original package unless specifically instructed by Kindlekeg customer service.
7. Refund Processing
Once an authorized returned item is received, our team will inspect the product.
If the refund is approved, Kindlekeg will process the refund within 5 business days after inspection.
Refunds will normally be issued to the original payment method used for the purchase.
Depending on the bank, card issuer, or payment provider, it may take an additional 3–7 business days after Kindlekeg processes the refund for the refunded amount to appear in the customer's account.
Processing times controlled by banks, card issuers, or payment providers are outside Kindlekeg's direct control.
For personal-preference returns, original shipping fees, if any, are generally non-refundable unless otherwise required by applicable law.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@kindlekeg.com.
Cancellation requests can only be accepted before the order enters fulfillment or the shipping process.
Once fulfillment has begun, cancellation may no longer be possible.
Once an order has been shipped, it cannot be canceled.
If the order has already been shipped and you no longer want the product, you may request an eligible return after delivery according to this Return & Refund Policy.
Kindlekeg does not charge a separate cancellation processing fee unless a specific charge has been clearly disclosed to the customer before the cancellation request.
9. Order Changes
Requests to change an order, including changes to the shipping address, recipient information, product, size, color, or quantity, should be submitted as soon as possible.
We will make every reasonable effort to make the requested change if the request is received before fulfillment begins.
Once an order has entered fulfillment or the shipping process, changes may no longer be possible.
Once an order has shipped, Kindlekeg cannot guarantee changes to shipping information or order contents.
10. Exchanges and Replacements
Kindlekeg does not currently provide direct exchanges for personal-preference reasons.
If you would like a different product, size, color, or other variation for personal reasons, please request an eligible return according to this policy and place a new order separately.
A replacement offered by Kindlekeg to resolve a confirmed damaged, defective, incorrect, or missing-item claim is an after-sales resolution and is not considered a direct exchange.
11. Contact Us
If you have any questions regarding a return, refund, replacement, cancellation, or your order, please contact us:
Kindlekeg
Email:
support@kindlekeg.com
Company:
Huangshi Dawei E-Commerce Co., Ltd.
Address:
Room 602-109, Factory Building No. 6
No. 189 Jinshan Avenue, Huangshi Development Zone
Huangshi, Hubei Province, China
Phone:
+86 15072496318
To help us assist you efficiently, please include your Order Number and the email address used to place your order whenever possible.
Thank you for choosing Kindlekeg. We appreciate your trust and are committed to providing reliable products and customer support.